"My roommate was going to take me to Walmart so I could get some soup and cold medicine. We were going with three of her friends as well. The guys wanted to go to Sally Beauty Supply Store to get some stuff so we stopped there before going to Walmart.
"When Kelsey, my roommate was looking at the many different hair extensions and I was standing next to her pointing out that there were even Dancing with the Stars sponsored hair extensions, the manager of the store came over to me and told me that dogs were not allowed into the store. I told her that Ellie was my service dog and pointed out that she had service dog stated clearly in two different spots on her bright pink service dog vest and also on her collar. She then asked me to leave the store. I did not leave the store because I knew that I was allowed to be there with Ellie. This is when the other employee also asked me to leave.
"After that I did leave the store because I was getting mad and did not want to cause a scene in the store and make myself and Ellie look bad. Kelsey told the guys that if they could get the stuff they wanted at Walmart to do that and then explained what had happened. They put back what they could get at Walmart and only got the things that they could not get at Walmart.
"Kelsey then went back into the store to ask for the manager's name and the corporate number that I could call to make a complaint. The manager gave her first name only and said she had no clue what the corporate number was. When we got in the car Kelsey’s boyfriend Ryan looked up the number to call the headquarters for the store. I called the number and got a really nice lady named Gina who was very nice and understanding. After getting my side of the story she put me on hold for ten minutes and called the store to talk to the manager. When she took me off hold she proceeded to tell me that she had explained to the manager that what she had done was against the law and that there were severe consequences that could happen if that ever happened again. Because of this a training program is being set up and the store had to apologize. The person that I talked to was extremely nice and I was happy with how the situation was handled. They are sending me a gift card and a coupon to use if I choose to do so.
"I am happy with how things were handled and now everything is all better.
As the trainer who oversaw Ellie's DAD training, I could not be more proud of these two. Caitlin has consistently exhibited incredibly mature behavior in training and caring for her service dog and knowing their rights. She is a rock star in my world!"The group of people that I was around during this were supportive and stuck up for me when I was unable to do so for my self. Things at college are so much better than they were in high school and I would not change anything if I was given the chance."